Welcome to iHear Support

Need help? We're here to help you with all your iHear products, support by phone or email, or browse for answers to frequently asked questions here.

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Order online or by calling Toll-Free 1 (844) 443-2744.

Customer support is available Monday to Friday from 8:00 AM to 6:00 PM (Pacific Standard Time).

Due to regulatory restrictions and technical limitations of Internet connectivity, customer and online support is currently only available in the United States. Customer support will be offered in more countries in the future upon local regulatory approval.

Top Frequently Asked Questions

How do I know if I have a hearing loss?

The following are some common hearing loss symptoms:

Decreased ability to hear speech in noisy environments.
Setting the TV and radio too loud, as determined by others in the room or car.
Often asking people to repeat words.
Unable to hear soft or far away sounds as well as before. For example, not hearing the house doorbell, or a telephone ringing in another room.
Unaware of common environmental sounds such as your keyboard or mouse clicking, fan noise, car motor, etc.

If you have doubts about your hearing ability, you can also take our online questionnaire or contact our customer support at 1 (844) iHEAR-44, or 1 (844) 443 2744.

For a more accurate hearing testing, you can order our Home Hearing Test Kit (iHearTest) for $69.

Why are we limited to shipping only within the USA?

Presently, we are limited to the US market because (1) we do not yet have regulatory clearance to market our products internationally, and (2) we have no customer support available for the international markets at this time.

How do I return an iHEAR product (for refund or warranty coverage)?

Contact Customer Support to obtain a RMA (Return Merchandise Authorization) number.

Toll Free: 1-844-2744

Email: support@ihearmedical.com

iHear will only accept authorized returns with a RMA number.

View all FAQs

Contact Us

support@ihearmedical.com

Tel +1-844-IHEAR44 (1-844-443-2744)

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Claims Customer Service

Tel +1 (800) 487-5553

How to Videos

Selecting Comfort Tip Size for the iHEAR HD

Selecting and Replacing the MAX tip on the iHearMAX

Inserting the iHear HD Battery Module

View all Videos

Mar 7, 2018

by Tom on iHEARHD

The world has a lot more noise but that's just fine with me.

I wrote to the iHear Medical company about the huge response I receivedwhen I offered my white paper about my search and subsequent purchase ofan in-the-ear hearing amplification device. They wrote back thanking meand offering anyone who purchases a device 10% off their originalpurchase. No I don't get anything for it.If you decide to purchase a hearing aid from iHear Medical and use the code:WELCOME10 (the word welcome and the number 10) you will get 10% off. I'd suggest you place your order by phone to make sure you understandeverything. They are very helpful and answer all your questions. Youcan still use the code with a person on the phone.So that's $40 off on a hearing aid priced at $400. No good for me sinceit is not retroactive. Drat!!!I am so used to it being in my right ear, I now forget it's there. Youwaste the battery if you fall asleep with it in, but I've done that. And the day before yesterday, I took a shower and forgot it was in myear. I remembered just in the middle of washing my head (not much hairthere). Real quick I took it out and put it in a towel. Still workingfine.I've pretty much stopped asking people to repeat what they said or tospeak up a bit. I have noticed that people in Citrus Park do speakfairly loud since many people are hard of hearing. When you get out ofthe park and return home you really notice a difference with normalspeaking people who do not, as a rule, speak loud. Younger people whospeak softly or grand kids can all be heard without thinking they aremumbling. Where I really notice improvement is hearing people who areNOT facing me so I can't see their lips. I hear them just fine andrealize that I was doing a lot of lip reading before or asking people toturn around to speak to me. I never realized my shoestrings make noisewhen I tie them, but they do.The only other thing I have noticed is that certain TV stations do notbroadcast audio very well. I still have to turn the volume up on thosestations. Others I can keep the volume very low and hear just fine. Sharon, who has much better hearing, also has to turn the volume up onthose stations. Just poor quality broadcasting since the speakers in myTV are the same for any show we watch.The only sound that I now hear, that bugs me, is the sound of thekeyboard as I type. Sometimes I take the hearing device out so there isnot so much clatter as I hit the keys.The world has a lot more noise but that's just fine with me.

Feb 7, 2018

by T. Jones on iHEARHD

Very good quality for the price..Totally Invisible

I am so used to the HD being in my ear now, I forget it's there. I noticed real improvement hearing people who are NOT facing me, I realize that I was doing a lot of lip reading before

Oct 27, 2017

by Ron M. on iHEARMAX

Great value, my hearing seems almost normal again.

Great value, my hearing seems almost normal again.Getting better as I use it.

Oct 25, 2017

by Member on iHEARMAX

I got the Diva and I'm very satisfied.

I got the Diva and I'm very satisfied. They are better than the aids i had thru an audiologist. Came preprogrammed as i emailed them my test results. Ordered them on a Friday and got them on the next Tuesday. Audiologist wanted $4000 for a pair and this pair was $999 with the works including a programming kit so, as my hearing gets worse, I can adjust them. Very happy!

Sep 15, 2017

by Geri B on Eva by iHEAR

They’re smaller, so they’re not noticeable, even though my hair is shorter.

I’ve been wearing my new EVAs for about six weeks, and they put my previous extremely expensive hearing aids to shame. They’re smaller, so they’re not noticeable, even though my hair is shorter. They fit more securely, so I don’t have to worry about losing them (I’ve lost at least two hearing aids over the years). They’re adjustable, so I can turn them down or up. That wasn’t an option with my $6,000 hearing aids. Just as important, they’re support is great, I wish they were available on weekends but when I did connect with them to make adjustments, they were extremely helpful.